KPI Health Check | HBG Consulting

1. Industry

2. Annual Revenue

3. Who reviews business metrics? (Select all that apply)

4. What metrics do you track? (Select all that apply)

Revenue/Sales Profit Margin Cash Flow Customer Acquisition Cost Customer Retention/Churn Employee Utilization/Billable Hours Project/Matter Profitability Client Satisfaction/NPS We don't track much beyond revenue

5. How do you view your metrics?

6. How often do you review business metrics?

7. How long does it take to get the numbers you need?

8. On a scale of 1-5, how much do you trust your numbers?

9. What's your biggest frustration with current metrics?

10. In the last 30 days, have your metrics changed a business decision?

11. What business question do you wish you could answer right now? (Optional)

12. Email (required for results)

The 2 Minute KPI Health Check

Your Business Context

Current Metrics Reality

Decision Impact